Close

Service

Click on the correct topic for the answer to your question.

Ordering

At Table du Sud you can order via one of our showrooms or online. Visit the showroom page for address details and opening times.

Our showrooms

Ordering online is easy in 4 steps:

1. Configuration:
Configure the desired item. For example, you can indicate the color of the table top, the type of wood and the color of the base.

2. Add to shopping cart:
Place the item in your shopping cart and go to order.

3. Check:
Check and arrange your order. Think of the type of delivery, address details and comments regarding the delivery.

4. Payment:
Finish by paying the deposit + delivery costs.

Note: You will receive the invoice for your order by e-mail at the latest a few days before delivery. We request that you pay the remaining amount per day by bank transfer at the latest one day before delivery.

Tips:

Large quantities: Would you like to place an order for larger quantities? Then request a quote.

Need more advice? Need more advice? Then make an appointment for free interior advice.

Interior advice

Within a week after placing your order you will receive an order confirmation by e-mail. This contains your entire order with specifications. Please check this email again. If something is not clear, please contact us. This order confirmation also states the expected delivery time. For tables this is normally 8-10 weeks.

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer ready for you. Click on the questions to see the answers.

What is the delivery time of my order?

The average delivery time for tables is 6-7 weeks. This differs per product for the chairs and sofas. We aim to deliver the order together, unless stated otherwise. It is also possible to place an order already, but have it delivered later. Please indicate this clearly with your order, so that we can take this into account. Within 2-3 weeks after placing the order, our planning will contact you by email to agree the exact delivery time with you. You will receive an indication of the delivery time by email 36 hours before delivery. On the day of delivery, the couriers will contact you by phone 30 minutes before arrival so that you have a good idea of ​​when they will arrive.

Do I have to pay the full amount at once?

No, that's not the case! to place your order only a 10% deposit is required. For tables with ceramic and marble tops, we require a 30% deposit. You pay for furniture from our Fast Lane collection immediately. Fast Lane furniture is a collection of our popular pieces with a delivery time of 5 working days.

Can I return my furniture?

Our furniture is made especially for you and therefore returns are not possible. Furniture from the Fast Lane can be returned.

Is it possible to view the furniture in real life?

Of course. Visit one of our showrooms in Heeze, Deventer or Utrecht.

Do you have furniture in stock?

No. Everything is custom made especially for you. If we put furniture in stock in advance, it would mean that you would have fewer options when putting together your furniture. Would you like to know how we make our furniture? Check out our how it's made page.

Can I get advice before placing my order?

That´s possible. We can be reached by e-mail: info@tabledusud.nl and telephone: 040-3046229. Would you like us to take the time for you in our showroom? Make an appointment.

How can I order a table?

At Table du Sud you have the opportunity to perfectly match your wishes to your new table. We make the table especially for you. Step 1: Determine the length, width of the table top yourself. You also choose the height of the table. Step 2: With some tables you have the option to determine the shape of the table top. Danish oval, half oval and half oval for example. Step 3: Determine the finish Step 4: Choose your favorite color Step 5: Choose the edge finish of the table top. After all, it's all about the details! Step 6: Choose the finish of the frame

Can I still adjust my order after placing it?

Your order will be expecially made for you and we will get started as soon as possible. As a result, it is no longer always possible to change your order. Please contact us as soon as possible if you want to adjust your order.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Payment

When you order your furniture(s) in one of our showrooms no deposit is required for the order. You pay your order preferably one day before delivery of the order by bank transfer. For this, you will receive your invoice by email at the latest a few days before delivery. 

A deposit of 10% is required for an order in our webshop, plus  an advance payment of the delivery costs. Just like with a showroom order, you pay the remainder by bank transfer no later than one day before delivery.  For marble dining tables we ask for a 30% deposit due to importing the marble. 

Our data:
• Bank account number: NL 08 INGB 0008096175 in the name of Table du Sud BV, please state the invoice number. If the invoice number is not available, the order number is also sufficient.
• BIC: INGBNL2A 

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer ready for you. Click on the questions to see the answers.

Can I also pay in cash?

We prefer payment by bank transfer. You will receive the invoice by e-mail a few days before delivery. Would you rather pay cash? Please contact us prior to delivery.

I just transferred the amount by bank transfer, but I'm not sure if it was transferred in time. What should I do?

Make sure you have a proof of payment at hand when you deliver your order. Our technicians will check these and make a note of this.

Is it possible to pay in installments?

With an online order you pay a deposit of 10% in the first instance and the remaining amount upon delivery. For tables with a marble or ceramic table top we ask for a deposit of 30%. It is also not possible to pay in installments. For Fast Lane furniture you will have to pay the full amount at once because of our fast production process and delivery within 5 working days.

Can I place a business order?

Yes! Please indicate this clearly when placing the order or contact us. We ask you to provide the Chamber of Commerce number and VAT number in all cases

What payment methods are accepted?

iDEAL, Bancontact, Sofort, Bank transfer, Belfius, Paypal

Can I get a discount?

Keep an eye on our promotion page for the latest offers.

Delivery

You can choose different delivery methods with your order. Delivery in many cases includes free assembly, whereby the furniture is also put in the right place by our deliverers. Especially with a heavy table, it's that easy!

The delivery costs of Table du Sud:

Fetch

Free

Delivery on the ground floor

Order value above €250,-

Free

Delivery of chairs or sofas

Free

Delivery to 1st or 2nd floor via stairwell, for tables only  < 30kg

€65,-

Delivery on 3rd floor

 

Via stairwell, only for tables up to 30kg

€85,-

Delivery via elevator in the building, if the elevator is big enough

€65,-

Removing lift arranged by Table du Sud, max. 7 floors

€195,-

Marble tables via removal lift

€245,-

Delivery of wall shelves, if necessary. by mail

€35,-

 Delivery + assembly in Belgiumë with a travel time of more than 1 hour.

€65,-

Delivery + assembly Wadden Islands

€135,-

Preparation
For delivery on a floor and delivery of marble tops or large table tops, our logistics department will contact you.

They assess the situation and determine whether a lift is needed based on occupational health and safety guidelines. If a removal lift is required, the costs are for the customer. Another option is delivery to the front door on the ground floor.

If in doubt, please contact us.



Tips:


• Check carefully the dimensions of doors, windows and stairs through which the table has to pass. Only a very spacious staircase is an option.
• Check and measure the angles/bends the table has to pass through.
• Provide an easily accessible path.
• Let us know if we can only come between certain times (for example due to bollards in the city center).
• Take parking permits into account

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer ready for you. Click on the questions to see the answers.

Do I have to assemble my table myself?

Certainly not! That is part of our service. When we deliver your table, we assemble it on site (exceptions excluded). This allows you to choose the desired position of the frame yourself and we will put it in the right place for you. So no hassle with building kits!.

I live on the first floor and I think the table can go up via the stairwell. Why do you still want to check the situation?

Our table tops are often heavier than you think. We take extra care of your table and our delivery guys. In many cases prevention is better than the cure.

Why does the delivery of a marble table cost more than other tables?

This has to do with the fragility of marble. Our specialists take extra precautions to get the marble to your home. In addition, marble is very heavy, so extra careful work has to be done.

Can I change the delivery time of my order?

We ask you to think carefully about the delivery time when planning your order. This is because we coordinate the production of your table, but also all our routes. Changes are possible, but only well in advance. If you only indicate a change one day before delivery, we are forced to charge €65,- for this.

Can I also pick up my order myself?

Sure. You're welcome at our head office in Heeze where our workshop and showroom are located. The address is: De Koolakkers 12, 5591 RD in Heeze.

What are the delivery costs of my order?

At the top of this page you will find the costs associated with your specific purchase.

My new table won't fit in the elevator. Is there a solution?

The deliverers are happy to take a removal lift for you to deliver the table. The maximum height that can be reached with this is 7 floors. You will find the costs at the top of this page.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Warranty

Warranty
You receive a warranty on the items you buy from us. We do not give any warranty on showroom models. The warranty also does not apply to product-specific properties that contribute to the character of the furniture, normal wear and tear and improper use of the furniture. Furthermore, the warranty does not apply to non-maintenance or incorrect maintenance of the furniture or to installation, (dis)assembly, modification or repair by yourself or third parties.

The warranty conditions can be found in our general terms and conditions.

Terms and Conditions

Complaint
Do you have a complaint about your product? How awful! Report your complaint to klantenservice@tabledusud.nl. 

Please include:
· the order number
· which piece of furniture is involved
· a clear description of the complaint
· add photos where possible (main, detail and proportion photo).

This gives our employees a good idea of ​​the complaint and they can quickly get to work.
< br />

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer available for you. Click on the questions to see the answers..

Do I have to recondition my wooden dining table regularly?

No you don't have to! Wooden tables treated with our lacquer are maintenance-free for ten years.

Can I send my table back for a refund?

No that isn't an option. Our furniture is custom made for you and cannot simply be resold.

Can I file a complaint?

The best way to do this is via klantenservice@tabledusud.nl. If you directly add photos to your email and include the order number, we can help you faster.

How long do I have a warranty on my furniture?

You get a 12-month warranty on your furniture. Do you want to know more about warranty? Then read our terms and conditions.

When does my warranty expire?

The warranty expires if the defects are the result of: - Normal wear and tear - Improper use - Not or incorrectly performed maintenance - Installation, (dis)assembly, modifications or repair by third parties

Is there a 12 month warranty on all furniture??

Showroom models are the only exception. They don't have warranty.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Maintenance

To keep your furniture in optimal condition, please visit our advice pages. Here we provide information about the product features and usage tips.

View product specifications

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer available for you. Click on the questions to see the answers..

Do I have to refinish my wooden dining table regularly?

No you don't have to! Wooden tables treated with our lacquer are maintenance-free for ten years.

Can i send my table back?

No that isn't an option. Our furniture is custom made for you and cannot be resold.

How do I maintain the quality of my specific table?

Discover the beste technique and products for your table: ceramic, oak wood, walnut, fenix, herringbone, Iroko wood, suar wood, concrete

Are you selling special maintenance products as well?

Yes! Keep your table in the best possbile conditions with our maintenance products.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Frequently asked questions

The

Are your showrooms open?

Our showrooms are located in Heeze, Utrecht and Deventer. The current opening hours can be found at the bottom of this page. Do you want to make the most of your showroom visit? Make an appointment.

When will my order be delivered?

The average delivery time for tables is 6-7 weeks. This differs per product for the sofas and chairs. We aim to deliver the order together, unless stated otherwise. It is also possible to place an order, but have it delivered later. Please indicate this with your order, so that we can take this into account. Within 2-3 weeks after placing the order, our planning will contact you by email to agree the exact delivery time with you. You will receive an indication of the delivery time by email 36 hours before delivery. On the day of delivery, the couriers will contact you by phone 30 minutes before arrival so that you have a good idea of ​​when they will arrive.

When will I receive my order confirmation?

You place your order in one of our showrooms or online. In the course of the next week you will receive the confirmation in your mailbox. Your entire order is clearly displayed here.

The

Do I have to make a deposit?

Because we specifically deal with your wishes, we ask for a deposit of 10%. For tables with ceramic and marble tabletops, we require a 30% deposit. You pay for furniture from our Fast Lane collection immediately. Fast Lane furniture consists our popular pieces with a delivery time of 5 working days.

The

What payment options are there?

Online you can pay the deposit at Table du Sud with: - Ideal - Bancontact - Sofort - Bank transfer before delivery - Belfius - Paypal

The

Do I pay shipping costs?

We deliver your order to the ground floor free of charge if your order value is above €250. We can also deliver your order to the 1st or 2nd floor, possibly with a removal lift. On the page about delivery we have listed all costs and options for you

The

Why are the costs of the removal lift at least €195,- ?

The costs of a removal lift consist of the basic costs of the lift itself, additional administration costs compared to a regular delivery and extra time to schedule the delivery. In addition, it takes about three times as long to deliver a table by means of a moving lift. Finally, the chance of damage is greater than if we can lift the top with our own hands, so we also have to take this risk into account. Sometimes tables also have to be packed extra to prevent damage. Do you think these costs are too high? Then it is also possible to arrange the removal lift yourself. In that case, the table will be delivered pre-drilled to the ground floor and will not be assembled by Table du Sud. In that case, delivery is free.

The

What are the terms and conditions of Table du Sud?

Like any company, we also have general terms and conditions for your order. Read them carefully.

The

Can all items that are available in stores also be ordered online?

In principle, all items from our stores can be ordered online, customization is excluded. However, it is not the case that all furniture that can be seen on the website can also be viewed in our showrooms. Would you like to come and see a specific piece of furniture? Please contact us by e-mail or telephone to make sure that these can be viewed in the showroom.

The

Do I have to arrange a removal lift myself?

No, this is not necessary, but of course you can if you want to. If it is not possible to take your table to the correct floor via a staircase or elevator, we can also bring a removal lift. Please indicate this clearly with your order. The costs for the removal lift are for the account of the buyer unless otherwise discussed.

The

How do I report a complaint/defect?

We try to resolve complaints/defects as well and as quickly as possible. For this, please contact klantenservice@tabledusud.nl or contact us by telephone on tel: 040 304 6229.

De

Can I return my order?

At Table du Sud you only buy custom work. In other words: all furniture is precisely matches with your wishes and can therefore not be returned.

The

What is my warranty?

The warranty of Table du Sud is 1 year, more information can be found in our general conditions.

The

What is the most commonly used table height?

Because we tailor-make each frame for each table, you can choose it yourself. By height we mean the height to the top of the leaf. Our recommended height for this is 76 cm.
You can easily calculate the sliding height yourself by subtracting the thickness of the top from the total height. With a standard table height of 76 cm and a top thickness of 5 cm, you have 71 cm left to place your chairs under the table. 99 percent of all chairs with an armrest can be easily pushed under the table with this height.

The

Can the wood of my table still work?

As you know, oak is a natural product. Our oak is sawn and dried with a moisture percentage between 8% and 12%, making the product suitable for use in a heated room. Wood absorbs moisture and releases moisture, depending on the humidity in the environment.
Wood will hardly work if the humidity in the house remains fairly constant. The level of humidity is important for the degree of working of the wooden parts that make up your table. It is best to use a hygrometer to measure the humidity. Place this at eye level, not on the draft and not in the sun.
It is important to take into account the humidity in the heating season, which can then become extremely low with the result that slight cracking occurs. In that case, a pan of water on the heating or stove can offer a sufficient solution. Don't have access to a radiator? Then we recommend buying a humidifier.
An almost constant humidity between 50% and 60%, with a decrease of 10% in the winter and an increase of 10% in the summer, is a good option for both your solid oak furniture and for yourself. healthy living environment.
Our warranty conditions only include manufacturing defects. The working of the wood is not covered by our warranty conditions. It is the customer's own responsibility to keep wood work to a minimum as much as possible.

De

How should I maintain my table and chairs?

Good maintenance is very important. This way you can enjoy your new furniture for a long time. On our maintenance page we have collected useful information for you. We also have various maintenance products in store for you.

De

Are there any discounts at the moment?

We have listed the current discount promotions for you

De

Are the wooden legs of a table sprayed in the color of the table top?

Yes, the legs of the table are the same color as the table top.

Frequently asked questions

What is Fast Lane?

The Fast Lane contains our fast-delivery furniture. We also call this the TGV-(Table Grand Vitesse) collection. This collection consists of our bestsellers with a fixed fast delivery. Enjoy our bestsellers within the space of a week!

What is the delivery time of tables and chairs if I order via Fast Lane?

These bestsellers will be delivered to you within 5 working days if you place your order before 12:00 AM. After 5 days you also have the option to pick up your new purchase yourself in our showroom in Heeze.

Which tables are part of the TGV collection?

Which chairs are part of the TGV collection?

Can I get more information about the delivery?

We have listed all the information about deliveries for you. This way you won't face any surprises. We deliver your new table and/or chairs to your home within 5 working days. Please note: delivery only takes place on the ground floor. If you live on the 1st floor or higher, we deliver on the ground floor and you have to bring your order upstairs yourself.

Do I have to assemble my table myself?

Would you like to have your new table assembled by our craftsmen upon delivery? Then tick the option 'assembly' when you choose your shipping method. This entails a cost of €65 and is only possible for orders that are delivered on the ground floor. Do you live on the 1st floor or higher? Then you will receive an instruction so that you can easily assemble your table yourself.

What are the delivery costs?

Danish oval dining table €65 Mood dining room chairs €65,- Set: dining table + chairs for free Pick up – HQ Heeze for free Are you ordering a set, or a dining table with chairs? Your delivery is free! Would you rather pick up the furniture yourself? This is possible at our head office: De Koolakkers 12 5591 RD Heeze North Brabant

I want to see the furniture in real life first. Is that possible?

Sure! You will find our showrooms in Heeze, Deventer and Utrecht. Come by, discover the collection and get the best possible advice. Note: The furniture from our TGV collection can only be ordered online.

Can I return furniture from the TGV collection?

Just like the rest of the tables, the tables from the TGV collection are specially made for you. It is therefore not possible to return them. You can return the chairs, though. The chair will have to be in the original packaging and in new condition. After a check, the purchase amount will be refunded to your account. Any return costs are for your own account. We can also pick up your furniture. This costs €95,-.

Do I have to make a down payment?

That won't be necessary. You pay for your furniture in full immediately with your online purchase. We then jump into action to deliver your table or chair to your home as soon as possible.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.