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Service

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Ordering

At Table du Sud you can order via one of our showrooms or online. Visit the showroom page for address details and opening times.

Our showrooms

Ordering online is easy in 4 steps:

1. Configuration:
Configure the desired item. For example, you can indicate the color of the table top, the type of wood and the color of the base.

2. Add to shopping cart:
Place the item in your shopping cart and go to order.

3. Check:
Check and arrange your order. Think of the type of delivery, address details and comments regarding the delivery.

4. Payment:
Finish by paying the deposit + delivery costs.

Note: You will receive the invoice for your order by e-mail at the latest a few days before delivery. We request that you pay the remaining amount per day by bank transfer at the latest one day before delivery.

Tips:

Large quantities: Would you like to place an order for larger quantities? Then request a quote.

Need more advice? Need more advice? Then make an appointment for free interior advice.

Interior advice

Within a week after placing your order you will receive an order confirmation by e-mail. This contains your entire order with specifications. Please check this email again. If something is not clear, please contact us. This order confirmation also states the expected delivery time. For tables this is normally 8-10 weeks.

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer ready for you. Click on the questions to see the answers.

What is the delivery time of my order?

Within a week after placing your order you will receive an additional confirmation of your order. Here is the expected delivery time. You will then receive an e-mail to schedule the day and date of delivery yourself.

Do I have to pay the full amount at once?

Nope! only a 10% deposit is required to place your order.

Can I return my furniture?

Because our furniture is made especially for you, that is unfortunately not possible. Please read our conditions.

Is it possible to view the furniture in real life?

Sure! Visit one of our three showrooms in the Netherlands. For more information about the locations, click here.

Do you have furniture in stock?

No way! Everything is custom made especially for you. If we put furniture in stock in advance, that would mean that you would have fewer options when putting together your furniture.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Payment

When you order your furniture(s) in one of our showrooms no deposit is required for the order. You pay your order preferably one day before delivery of the order by bank transfer. For this, you will receive your invoice by email at the latest a few days before delivery. 

A deposit of 10% is required for an order in our webshop, plus  an advance payment of the delivery costs. Just like with a showroom order, you pay the remainder by bank transfer no later than one day before delivery.  For marble dining tables we ask for a 30% deposit due to importing the marble. 

Our data:
• Bank account number: NL 08 INGB 0008096175 in the name of Table du Sud BV, please state the invoice number. If the invoice number is not available, the order number is also sufficient.
• BIC: INGBNL2A 

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer ready for you. Click on the questions to see the answers.

Can I also pay in cash?

We prefer payment by bank transfer. You will receive the invoice by e-mail a few days before delivery. Would you rather pay cash? Please contact us prior to delivery.

I just transferred the amount by bank transfer, but I'm not sure if it was transferred in time. What should I do?

Make sure you have a proof of payment at hand when you deliver your order. Our technicians will check these and make a note of this.

Is it possible to pay a share?

With an online order you pay a deposit of 10% in the first instance and the remaining amount upon delivery. It is also not possible to pay in instalments.

Can I place a business order?

Yes! Please indicate this clearly when placing the order or contact us. We ask you to provide the Chamber of Commerce number and VAT number in all cases

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Delivery

You can choose different delivery methods with your order. Delivery in many cases includes free assembly, whereby the furniture is also put in the right place by our deliverers. Especially with a heavy table, it's that easy!

The delivery costs of Table du Sud:

Fetch

Free

Delivery on the ground floor

Order value above €250,-

Free

Delivery of chairs or sofas

Free

Delivery to 1st or 2nd floor via stairwell, for tables only  < 30kg

€65,-

Delivery on 3rd floor

 

Via stairwell, only for tables up to 30kg

€85,-

Delivery via elevator in the building, if the elevator is big enough

€65,-

Removing lift arranged by Table du Sud, max. 7 floors

€195,-

Marble tables via removal lift

€245,-

Delivery of wall shelves, if necessary. by mail

€35,-

 Delivery + assembly in Belgiumë with a travel time of more than 1 hour.

€65,-

Delivery + assembly Wadden Islands

€135,-

Preparation
For delivery on a floor and delivery of marble tops or large table tops, our logistics department will contact you.

They assess the situation and determine whether a lift is needed based on occupational health and safety guidelines. If a removal lift is required, the costs are for the customer. Another option is delivery to the front door on the ground floor.

If in doubt, please contact us.



Tips:


• Check carefully the dimensions of doors, windows and stairs through which the table has to pass. Only a very spacious staircase is an option.
• Check and measure the angles/bends the table has to pass through.
• Provide an easily accessible path.
• Let us know if we can only come between certain times (for example due to bollards in the city center).
• Take parking permits into account

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer ready for you. Click on the questions to see the answers.

Do I have to assemble my table myself?

Certainly not! That is part of our service. When we deliver your table, we assemble it on site (exceptions excluded). This allows you to choose the desired position of the frame yourself and we will put it in the right place for you. So no hassle with building kits!.

I live on one floor and I think the table can go up via the stairwell. Why do you still want to check the situation?

Our table tops are often heavier than you think and we take care of your table top, but óók our fitters. In many cases prevention is better than cure.

Why does the delivery of a marble table cost more than another type of table?

The costs of a moving lift consist of the basic costs of the lift itself, additional administration costs compared to a regular delivery and extra time to schedule the delivery. In addition, it takes approximately three times as long to deliver a table with a moving lift. On top of that, the risk of damage is higher than when we can carry the table with our own hands, so we also have to take this risk into account. Sometimes tables also have to be packed extra to prevent damage.

Can I change the delivery time of my order?

We ask you to think carefully about the delivery time when planning your order. This is because we coordinate the production of your table, but also all our routes. Changes are possible, but only well in advance. If you only indicate a change one day before delivery, we are forced to charge €65,- for this.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Warranty

Warranty
You receive a warranty on the items you buy from us. We do not give any warranty on showroom models. The warranty also does not apply to product-specific properties that contribute to the character of the furniture, normal wear and tear and improper use of the furniture. Furthermore, the warranty does not apply to non-maintenance or incorrect maintenance of the furniture or to installation, (dis)assembly, modification or repair by yourself or third parties.

The warranty conditions can be found in our general terms and conditions.

Terms and Conditions

Complaint
Do you have a complaint about your product? How awful! Report your complaint to klantenservice@tabledusud.nl. 

Please include:
· the order number
· which piece of furniture is involved
· a clear description of the complaint
· add photos where possible (main, detail and proportion photo).

This gives our employees a good idea of ​​the complaint and they can quickly get to work.
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Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer available for you. Click on the questions to see the answers..

Do I have to re-treat my wooden dining table regularly?

No you don't have to! Wooden tables treated with our lacquer are maintenance-free for ten years.

Can I pay the full order amount online?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Can I visit the showroom during the lockdown?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Are the products pre-assembled?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Can I pay in cash at the delivery moment?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Maintenance

To keep your furniture in optimal condition, please visit our advice pages. Here we provide information about the product features and usage tips.

View product specifications

Questions

We are always ready to help you with all your questions. But before you're about to contact us, we may already have the answer available for you. Click on the questions to see the answers..

Do I have to re-treat my wooden dining table regularly?

No you don't have to! Wooden tables treated with our lacquer are maintenance-free for ten years.

Can I pay the full order amount online?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Can I visit the showroom during the lockdown?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Are the products pre-assembled?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Can I pay in cash at the delivery moment?

Once you've placed an order you'll receive a confirmation email, in this email you'll find all the information regarding you order including the expected delivery date. On reaching the date we'll contact you for an date and timeslot of your choosing.

Contact us

Can't find the answer? Our customer service is ready to help you. Contact us via chat, phone or email.

Call us
Available during working days from 09:00 - 17:00
Send us an email
Receive a response within two business days.

Frequently asked questions

The

Are your showrooms open?

On Saturdays, the Nieuwkoop showroom is only open by appointment. Showroom Deventer and Heeze are open freely during opening hours. Come by or make an appointment here.

When will my order be delivered?

The average delivery time of the tables is 8-10 weeks. This differs per product for the chairs and sofas. We try to deliver the order together, unless stated otherwise. It is also possible to place an order already, but have it delivered later. Please indicate this clearly with your order, so that we can take this into account. More than a week before delivery, our planning will contact you by email to coordinate the exact delivery time with you. You will receive an indication of the delivery time by email 36 hours before delivery. On the day of delivery, the couriers will contact you by phone 30 minutes before arrival to give you a good idea of ​​when they will arrive.

When will I receive my order confirmation?

When you have placed your order (in the showroom or online) you will receive an order confirmation by email within the next week. Your entire order is clearly displayed here.

The

Do I have to make a deposit?

We keep a deposit of approximately 10% because of the customization. If you opt for home delivery, 10% will also be added to the down payment. When ordering in one of our showrooms, we do not ask for a deposit, the payment must then be made by bank transfer one day before delivery.

The

What payment options are there?

Online you can pay the deposit at Table du Sud with: Ideal Bancontact Sofort Bank transfer before delivery Belfius Paypal

The

Do I pay shipping costs?

See the delivery page.

The

Why are the costs of the removal lift at least €195,- ?

The costs of a removal lift consist of the basic costs of the lift itself, additional administration costs compared to a regular delivery and extra time to schedule the delivery. In addition, it takes about three times as long to deliver a table by means of a moving lift. Finally, the chance of damage is greater than if we can lift the top with our own hands, so we also have to take this risk into account. Sometimes tables also have to be packed extra to prevent damage. Do you think these costs are too high? Then it is also possible to arrange the removal lift yourself. In that case, the table will be delivered pre-drilled to the ground floor and will not be assembled by Table du Sud. In that case, delivery is free.

The

What are the terms and conditions of Table du Sud?

Like any company, we have general terms and conditions for your order. You can find them here

The

Can all items that are available in stores also be ordered online?

In principle, all items from our stores can be ordered online, customization is excluded. However, it is not the case that all furniture that can be seen on the website can also be viewed in our showrooms. Would you like to come and see a specific piece of furniture? Please contact us by e-mail or telephone to make sure that these can be viewed in the showroom.

The

Do I have to arrange a removal lift myself?

If it is not possible to take the table to the relevant floor via a staircase or elevator, Table du Sud can arrange a removal elevator for this. If this is necessary, please indicate this clearly with your order. The costs for the removal lift are for the account of the buyer unless otherwise discussed.

The

How do I report a complaint/defect?

We try to resolve complaints/defects as well and as quickly as possible. For this, please contact klantenservice@tabledusud.nl or contact us by telephone on tel: 040 304 6229.

De

Can I return my order?

There is no right of withdrawal on our products. All our products are tailor-made especially for you.

The

What is my warranty?

The warranty of Table du Sud is 1 year, more information can be found in ourgeneral conditions.

The

What is the most commonly used table height?

Because we tailor-make each frame for each table, you can choose it yourself. By height we mean the height to the top of the leaf. Our recommended height for this is 76 cm.
You can easily calculate the sliding height yourself by subtracting the thickness of the top from the total height. With a standard table height of 76 cm and a top thickness of 5 cm, you have 71 cm left to place your chairs under the table. 99 percent of all chairs with an armrest can be easily pushed under the table with this height.

The

Can the wood of my table still work?

As you know, oak is a natural product. Our oak is sawn and dried with a moisture percentage between 8% and 12%, making the product suitable for use in a heated room. Wood absorbs moisture and releases moisture, depending on the humidity in the environment.
Wood will hardly work if the humidity in the house remains fairly constant. The level of humidity is important for the degree of working of the wooden parts that make up your table. It is best to use a hygrometer to measure the humidity. Place this at eye level, not on the draft and not in the sun.
It is important to take into account the humidity in the heating season, which can then become extremely low with the result that slight cracking occurs. In that case, a pan of water on the heating or stove can offer a sufficient solution. Don't have access to a radiator? Then we recommend buying a humidifier.
An almost constant humidity between 50% and 60%, with a decrease of 10% in the winter and an increase of 10% in the summer, is a good option for both your solid oak furniture and for yourself. healthy living environment.
Our warranty conditions only include manufacturing defects. The working of the wood is not covered by our warranty conditions. It is the customer's own responsibility to keep wood work to a minimum as much as possible.