Lead times and delivery

We operate our own delivery service, with our own vehicles and delivery team. This means you are not dependent on external transport companies.

Yes. Our main location is in Heeze, from where our own vehicles set out daily to deliver furniture.

We deliver using Mercedes box trucks. These vehicles have a maximum permitted weight of 3,500 kg, meaning no HGV licence is required. They are ideal for transporting our furniture safely and efficiently.

We prefer to remain responsible for the entire process, from start to finish. This allows us to keep everything under our control. As a customer, you are not dependent on external transport providers.

Yes. In the lead-up to delivery, you will receive an email inviting you to schedule your delivery time. After that, we will keep you informed about the status of your delivery.

Yes. All furniture you order from us is delivered by our own team.

It is possible to collect your furniture in Heeze. In that case, you are responsible for your own packaging materials. For items from our own production, this involves an additional charge, as our standard process uses reusable protective blankets.

No, our delivery service operates within the Netherlands and Belgium only. If your furniture needs to be delivered to another country, you can choose to collect it from our factory in Heeze, or have it delivered to an address you provide in the Netherlands or Belgium. From there, you can arrange onward transport yourself or via a transport company.

Through our own delivery service, we deliver the items, carefully packaged, to the removal company of your choice on the mainland. An additional charge applies for the extra packaging. The final part of the delivery to the islands is arranged by your chosen removal company. When placing your order, please provide the correct mainland delivery address alongside your billing address.

Our standard delivery takes place on the ground floor. The delivery team will assemble your furniture and place it in the desired position. Please ensure there is a clear path to the final location, so our team can move the furniture without obstacles. If delivery to another floor, the use of a furniture lift, or any non-standard situation is required, please contact us in advance.

We ask you to settle the outstanding invoice before delivery. Please also ensure that you are at home at the scheduled time. Due to traffic conditions, the delivery time may be slightly earlier or later than planned.

Please always inform us of any specific circumstances. If ground floor delivery is not possible, we would like to know in advance. Together, we will look for the most suitable solution for your delivery.

Yes. Delivery without a point of contact, for example leaving items in the garden, is not an option we offer.

Our planning aims to organise delivery routes as efficiently as possible. If you need to make a change, please contact us as soon as possible.

In the lead-up to delivery, you will receive an email inviting you to schedule your delivery time. We offer several options so the delivery can take place at a time that suits you.

No, we do not remove or take back old furniture. This will need to be arranged separately by you. We do ask that the space is clear and easily accessible at the time of delivery, so our delivery team can work efficiently.

Standard ground floor delivery is always free of charge. Deliveries to other floors or the use of a furniture lift involve additional costs. You can arrange a furniture lift through us.

Delivery costs overview:

We only offer free ground floor delivery within the Netherlands. In Belgium, a standard delivery costs €85. You can find more information on our delivery conditions page.

If a furniture lift is required, we charge €245. For other non-standard delivery situations above ground floor level, we assess the options and potential costs in advance. Please share as much information and as many photos of the situation as possible, so we can make an accurate assessment and ensure a smooth delivery. If it is indicated at the time of purchase that delivery will not take place on the ground floor, we will always contact you to review the situation and coordinate the delivery properly.

The cost for a furniture lift is €245. This is because the lift is arranged externally and will be present during delivery, allowing our delivery team to complete both delivery and assembly on the required floor. Please note, this option is available up to a maximum of the 7th floor.

No problem, we are happy to deliver your furniture. For properties above the 7th floor, we use the internal lift. It is therefore important that a suitable lift is available and large enough for the furniture ordered. If the furniture does not fit in the lift, or if no lift is available, delivery will take place at ground floor level. You can then move the furniture upstairs yourself or arrange external lifting equipment. We do not provide this service. We are happy to think along with you, so please check the dimensions of your order carefully in advance. In some cases, a small adjustment in size can make delivery and future handling much easier.

Please let us know at the time of purchase or in the furniture store. Once we know the exact delivery situation, we can inform you of any additional costs.

This depends on the situation at the location. Please provide as much detail as possible, including photos or videos. This allows us to make the best assessment and inform you of any additional costs.

In the lead-up to the delivery day, we will share the exact delivery time with you. Due to multiple deliveries on the same day and traffic conditions, this time may be slightly earlier or later.

We will inform you of the time slot in which we will arrive as soon as possible, so you know what to expect.

Our delivery team will place your furniture, fully assembled, in the desired location, provided it is easily accessible.

Yes, our delivery team will always aim to do this. A clear route, with a solid and safe surface from the vehicle to the final location, is required.

Please let us know in advance. We are happy to think along with you. It is important for our delivery team to work safely and without risk, especially as furniture can be large and heavy.

If delivery to the desired location is not possible, or if an unsafe situation arises during delivery, we may deliver to a safe point or arrange a new delivery date together. In the case of rescheduling, cancellation and storage costs will be charged.

You will receive a brief explanation of the material and, where applicable, care advice in combination with the All-in house service.

We take the packaging materials back to Heeze so they can be processed and recycled appropriately.

This naturally depends on your order. To give you an indication: assembling a dining table on the ground floor takes around 20 minutes on average. A dining table, 6 dining chairs and a two-part sofa takes approximately 45 minutes on average. For deliveries to upper floors, additional time may be required to ensure careful delivery, depending on the situation.

Please contact our customer service team as soon as possible and share photos with us. Together, we will look for a suitable solution.

In that case, we will not be able to complete the delivery. We will unfortunately need to charge €75 for the failed delivery, as well as storage costs until a new delivery date is arranged.

These are sent via DPD.

DPD will provide this communication directly.

Furniture is delivered by our own delivery service. Smaller shipments are sent via DPD.

In most cases, the position of the legs is determined by centring them. If the base consists of two separate supporting elements, these can be positioned in consultation at the correct distance from the edge. Please note: for concrete-look tables, the fixing points are pre-determined and cannot be adjusted.