iProteqt Service Concept

iProteqt is only provided with the purchase of a new recliner or chair. You'll receive a DIY-package containing the certificate. If calamities occur with the furniture during the service period of 5 years, you can use the iProteqt Service for 5 years with the service certificate in combination with the purchase invoice. Where necessary, a furniture service specialist is deployed so that the seating is repaired free of charge without call-out costs or other costs.

iProteqt's terms of service

Stain policy

Textile

The seating furniture is provided with a high-quality textile protection. The invisible fiber protector makes your furniture fabric optimally stain-resistant and therefore very user-friendly. Due to the protection, stains are easy to clean and liquids do not have a chance to cause a permanent stain in the furniture fabric. When a permanent stain still appears on the seating furniture, the consumer can call on the iProteqt service. The stain service includes all stains caused by:

Beverages such as: Coffee, tea, chocolate milk. Cola and fruit juice. Wine, beer and liqueur.

Foods such as: Tomato sauce, gravy. Peanut butter, chocolate spread, jam. Ketchup, mayonnaise, curry

All secretions and excretions from humans and mammals, such as: Perspiration. Skin fat. Blood. Urine. Vomit. Stool.

Construction service

iProteqt guarantees 5 years of professional help in the event of any calamities. iProteqt continues where the normal manufacturer's warranty ends: 5 years of additional construction service and 5 years of additional stain service for textiles. Below is an overview of what the construction service includes:

The removal of pilling from textiles.

Tension the cover if it has started to wrinkle or fold excessively.

Reinforce and/or fill fixed seats if they have collapsed excessively.

Tightening webbing.

Repair or replacement of nosag springs, inner suspension.

Repair of loose seams.

Repair of operating mechanisms.

Reinforcing and/or filling loose cushions.

Eliminate beeping and creaking noises.

Tightening loose connections.

Fixing loosened knots.

Repair or replacement of broken frameworks.

Securing of loose spring clips.

Repair or replacement of electrical parts such as motors, transformers.

Packing unit

1 box is suitable for one corner sofa or other multi-piece sofa (u-sofa etc.). Order this package for a straight sofa.

Click here to submit a service request.